• Phonetastic Network Edition
• Phonetastic PRO

• Intelligent Call Handling
• Database Integration
• Workgroup Support
• Enhanced Call Monitoring
• Screen-based Telephony
• Rules Editor
• Phonetastic Plug
• DDE Integration

	Ideal Applications for CallWare Phonetastic:
	Call Centres & Help Desk/Customer Service
	Consulting Firms
	Legal & Insurance
Financial & Insurance
	Manufacturing and Distribution
	Medical & Travell Agencies
	Education & Student services
	Call Controll Systems
	TeleMarketing

Phonetastic Network Edition [top]

An affordable call management system for workgroups on a Network

“…Phonetastic is a solid solution to handling your call-control needs. We chose it as our Network Edition Editor’s Choice because of its sophisticated call-handling system and the fact that it offers the best integration with third-party contact managers. The Phonetastic interface is colorful and easy to use.”
PC Magazine  Phonetastic Screen - 12K

• Enhance and improve the quality of your customer service 
• Improve internal/external productivity and communication 
• Automate your routine call-handling procedures 
• Save time and money 

 Consider the possibilities:

 Mr. Smith calls to resolve a billing issue with accounts payable. Before the accounts payable manager answers his call, Mr. Smith’s account history pops-up on her monitor. She answers, “Good afternoon Mr. Smith, how can I help you?” They resolve the billing issue and the manager instantly updates Mr. Smith’s record with a note saying “his account is cleared, OK to ship goods” and transfers Mr. Smith to his sales representative. Immediately, his sales history and the note pop-up on the sales representative’s monitor. The representative answers “Mr. Smith, how would you like your order shipped?”

 That’s excellent service. That’s simply Phonetastic! Consider these kinds of enhancements for your business operations!

• Intelligent call and message routing can be based on any number of variables and conditions such as: the caller’s identity and location, time of the call, office operating procedures, personal preferences, and so on. Intelligent call routing can be used by individual users to implement “Find me/Follow me” functions using Phonetastic’s rule-based engine. 
• Seamless links to desktop applications and databases protect investments already made in contact managers, personal information managers, directories, spreadsheets, databases, electronic mail, fax, and more. Phonetastic’s rule engine can retrieve relevant call and caller data instantly from existing databases, drives applications, and generates user-defined screenpops. There’s no need to search for essential information. Phonetastic does it for you. 
• Coordinated call and data transfer bundles voice and data flow within the workgroup, greatly improving information sharing and workflow management without imposing changes in telephone or computer network platforms. 
• Intuitive screen-based operation makes Phonetastic easy to control multiple phone lines. Basic telephone functions such as dial, answer, hold, transfer, conference call, hang-up, and more complex ones such as multiple extension control are implemented through “point and click” and “drag and drop” operations. Call status, duration, and caller information are clearly displayed and a log provides a record of your phone calls and notes. 
• Instant outbound dialing from any database or desktop application. Pointing at a name, telephone number, picture, or using an embedded phone icon enables quick and easy dialing from other applications without interrupting the task at hand. Outbound calls can also be prescheduled or voice activated. 

• DDE client and server 
• ODBC for database access 
• Windows Recorder macros 
• NetWare directory services support 
• Built in support for contact managers 
• Autodialing form modem/enabled applications 
• Customizable Hot Keys 

• Intuitive display of call and caller information 
• Floating toolbar for easy access 
• Drag and drop transfer and conference control of multiple extensions 

• Novell Telephony server 1.1 or higher 
• Novell NetWare 3.12, 4.0 or higher 
• TSAPI enabled PBX 

• Dialogic CT-Connect Version 1.1 or higher with TSAPI support 
• Microsoft Windows/NT Version 3.51 or higher 
• CT-Connect enabled PBX 

• IBM compatible PC 486 or higher 
• 8 MB of RAM 
• Windows 95, Windows 3.1 or WFW 3.11 

 CallWare’s Phonetastic Network edition was introduced to market in 1994. It has won numerous industry awards, including the 1994 PC Magazine Editors’ Choice Award, and 1994 and 1995 Computer Telephony Product of the Year Award. Read what Computer Telephony Magazine had to say - Phonetastic Network is a Windows program that is among our industry’s finest examples of computer telephony groupware. The LAN-based Phonetastic edition supports the handling of data and calls between users within an organization, in addition to providing interactive displays that can be either call triggered or user-initiated. Great Stuff. Fascinating software.

An affordable call management system

Imagine this…

 A call comes in. The system recognizes the Caller ID and immediately checks it against the master database, identifying the caller as a customer, Mr. Smith. Mr. Smith’s information will pop-up on your computer screen. Before answering the call, Phonetastic has provided you with the caller by name and an account history. Phonetastic can extract data about a new caller and automatically fill-in important information.

 Imagine this…

 You’re waiting for an important call but must leave your office. Phonetastic can forward only those urgent calls to you on you car phone, home, or pager.

 Imagine this.

 You’re on the phone with a customer, but you’re waiting for an important prospect to call. Phonetastic can signal you on your computer screen that the prospect is on the other line. The system will monitor the amount of time that he/she has been holding.

 Do all this, and so much more with Phonetastic.

Phonetastic Key Benefits

• Intuitive screen-based operation makes Phonetastic easy to control multiple lines. Basic telephone functions such as dial, answer, hold, conference call, and hang-up are implemented through “point and click” and “drag and drop” operations. Call status, duration, and caller information are clearly displayed and a log provides a record of your phone calls and notes. 
• Intelligent call and message routing can be based on any number of variables and conditions, such as the caller’s identity and location, time of the call, office operating procedures, personal preferences, and so on. Intelligent call routing can be used to implement “Find me/Follow me” functions using Phonetastic’s rule-based engine. 
• Seamless links to desktop applications and databases protect investments already made in directories, spreadsheets, databases, electronic mail, fax, and more. Phonetastic’s rule engine can retrieve relevant call and caller data instantly from existing databases, drive applications, and generate user-defined screenpops. There’s no need to search for essential information. Phonetastic does it for you. 
• Instant autodialing from any database or desktop application. Pointing at a name, telephone number, picture, or using an embedded phone icon enables quick and easy dialing from other applications without interrupting the task at hand.

 

 LINKS TO APPLICATIONS & DATABASES 

• DDE 
• ODBC and dbase files 
• Windows Recorder macros 
• Customizable Hot Keys 

• Windows 3.1, WFW or Windows 95 
• TAPI enabled board/phone or phone system 
• IBM compatible PC 386 or higher 
• 8 Megabytes of RAM 
• 4 Megabytes of free disk space 
• DOS 6.0 or higher