• CallWare 5.3
• CallWare ViewPoint 5.3
• CallWare FAX
• Series 5 by CallWare
• CallWare Internet Integration
• CalWare Voice Mail for Windows NT ®
• Phonetastic Network Edition and PRO
• TAPIware and TAPIserve

	Ideal Applications for CallWare:
	Call Centres & Help Desk/Customer Service
	Consulting Firms
	Legal & Insurance
	Financial & Insurance
	Manufacturing and Distribution
	Medical & Travel Agencies
	Education & Student services
	Call Control Systems
	TeleMarketing

Unify Your Messaging World!

Imagine the ability to retrieve all your messages (voice, e-mail and fax) from one central location. CallWare allows you to consolidate your communications to save time and help you remain productive. You don't have to wait by a fax machine. You can view all your messages at one time and handle the missed important messages first. CallWare's voice processing and fax products integrate with existing e-mail applications like Novell GroupWise, Lotus Notes, and MS Exchange/Outlook. CallWare offers a more convenient and efficient way to communicate.

Increase Office Productivity

CallWare makes managing all messages as simple as "point and click." You can send and retrieve voice mail and faxes directly from your laptop or desktop PC. You can access the CallWare system remotely through the Internet. You are always on top of your messages. Now everyone in your office can work more effectively.

Cost Savings

Over $35 billion was spent on long distance charges in 1996 for faxes alone. With CallWare's server clustering, voice and fax messages are sent over the Internet free. And as a network-based solution, CallWare lowers administrative costs with Novell Directory Services (NDS) integration to deliver a single point of administration. In addition, CallWare connects over 300 telephone systems to your computer network, allowing your company to leverage the capital investments already made in your data and telephone products.

Real Solutions, Ready Today

Adding voice to your network completes your messaging environment. Step into the future today and communicate more effectively with CallWare 5.3.

What Callware Product Suits Your Needs?

CallWare 5.3. [top]
CallWare allows integration with Novell Groupwise, MS Exchange/Outlook and Lotus Notes. CallWare voice and fax messages can be viewed from the e-mail in box, allowing users to pick and choose the most important messages to handle.

[more - enlarge 85K]

Voice Mail Features

• Simple and intuitive telephone interface
• Multiple language capabilities
• Holiday greetings
• Multiple time of day greetings per box
• Message escalation to other mailboxes
• Networked system administration (through NDS)
• Unlimited number of mailboxes
• Automated attendant
• Q&A boxes
• Detailed reporting
• Back-up and restore utility
• Full redundancy and fault tolerance
• High-level security
• Call routing
• Call queing
• Call screening
• "O" key to operator
• Busy/no answer forwarding
• Global user directory
• On-line diagnosis

Telephone System Integration

• In-band integration
• Standard telephone interface
• Serial integration
• SMDI integration
• TSAPI integration

Distributed Site Support

• Enhanced AMIS networking
• Internet integration

CallWare Advanced Features

• Synchronized e-mail integration (Novell's GroupWise)
• Fax integration
• Pager notification
• Escalating notification

CallWare ViewPoint 5.3. [top]

Enhancing Office Communications with Visual Messaging 

Powerful, Yet Easy-to-use

 CallWare ViewPoint links the convenience of the telephone with the flexibility of the computer. Your voice messages appear on your computer screen with the name of the caller, time and date the message was left, and the length of the message. With the visual interface, you are in control and can choose which messages to listen to first. Just “point and click” on the message you wish to hear. No more complicated telephone keypad sequences to access your messages. 

Send and Receive Voice Mail Messages over the Internet

 Using leading e-mail packages such as Microsoft Exchange/Outlook, Lotus Notes, or Novell GroupWise, you can attach a voice message to an e-mail message and send it over the Internet. Simply save your voice message, attach to your e-mail, and send it. Because you are using the Internet, there are no long-distance charges, no matter where you are sending the message (even overseas)! 

Enhance Visual Messaging Capabilities with Multimedia 

In addition to your telephone set, with multi-media options, you can record and play messages through your computer. Keep your hands free for other tasks and your telephone line open for incoming calls while you are listening to, or recording messages.

Route and View Faxes at the Desktop 

With CallWare FAX, you can receive, view and send fax messages. Faxes can be routed directly to your mailbox and will appear in your CallWare ViewPoint display along with your voice messages. Once there, faxes can be easily viewed, printed and forwarded to others. Faxes can even be sent via the Internet with CallWare's server clustering

CallWare ViewPoint main message list and play dialog box make message handling easy: 

Main Message list (17K): 

Play Dialog Box (11K): 

Main Message Screen

Message List

 Shows caller, subject, length, and time a message was left through a dynamic visual display of all messages. Allows users to sort and organize the screen according to his/her needs.

 Message-Sensitive Tool Bar

 Allows user to play, reply, give, route, or delete messages. User can also make notes, or create and edit distribution lists.

 Preferences

 Defines mailbox preferences, including how to play the message (through multimedia computer or telephone), automatic hang-up time, etc.

 Help Topics

 Answers specific user questions regarding operation.

 Message Control Panel

 User can play, fast forward, rewind, add notes to, and change the replay speed of the message. The Message Control Panel has a display of message duration and current position in play. Users can reply, forward, route, and discard messages with a single icon click. From this screen, the user can choose to play messages through a telephone or a multimedia computer.

 Login Screen

 Allows users to access the CallWare ViewPoint interface when security password is entered. Prompts user to select IPX/SPX or TCP/IP protocol and a preferred server.

CallWare FAX. [top]

 With CallWare FAX, you can send, receive, view, print, route, delete and distribute fax messages from the desktop computer or telephone interface. Depending upon your needs, CallWare FAX can be configured as a stand-alone product or can be integrated with CallWare’s full suite of telephony products. 

• Save money through the Internet -- You can access your fax messages from anywhere in the world through the Internet. Use the Internet to send faxes to any office where you maintain a CallWare site—with no long distance charges involved. With this server clustering, you can transmit broadcast faxes to anyone in a branch office, without incurring long distance charges. 
• Boost your productivity -- Unified messaging saves you time and allows you to intelligently decide which messages to handle first. CallWare fax messages can be viewed and accessed in CallWare ViewPoint or in the Novell GroupWise Universal Mail Box. CallWare FAX integrates seamlessly with CallWare’s other telephony products. 
• Never miss a fax -- Using the same technology as CallWare’s award-winning voice mail product, faxes are routed directly to a user’s mailbox. CallWare FAX will notify users of incoming faxes via pager, telephone or screen pops on your desktop computer. 
• Leverage your existing software -- Through Novell Directory Services (NDS), CallWare FAX provides a single point for administering CallWare’s unified messaging. CallWare FAX can send faxes created in any application that uses Windows-based printer drivers including MS Word, MS Excel, MS PowerPoint, MS Exchange, Corel WordPerfect, Corel Quattro Pro, Corel Presentations, Lotus AmiPro, Lotus Notes and Novell GroupWise. 
• Don’t buy expensive fax boards -- There is no need to purchase costly fax boards required by other fax solutions to provide intelligent call routing. CallWare’s powerful integrated voice and fax technology requires only standard, inexpensive class 2/2.0 fax modems to route calls and faxes. 
• Obtain high-level security and fault tolerance -- Because CallWare FAX operates on a NetWare platform, it utilizes NetWare’s security and encryption capabilities and SFT3 fault tolerance—the highest level of fault tolerance available today. 

Unequalled Fax Services on Your Network

 CallWare FAX delivers superior fax services on your network. Features include:

• Same or separate call fax back 
• Fax store and forward (fax mail) 
• Fax broadcast 
• Fax from any Windows application 
• Fax future delivery 
• Intelligent fax routing (DTMF and DID) 
• Fax clustering through the Internet/Intranet 
• E-mail integration (Novell GroupWise, Lotus Notes, MS Exchange/Outlook) 
• Multiple notification methods 
• Multi-level security 
• T1 integration 
• Single point for all fax requests 
• Multiple telephony drivers 
• Reporting in telephone interface 
• Compatibility with 16-bit and 32-bit viewers 
• Xerox Textbridge® OCR®

 Now, small- to medium-sized businesses can purchase a competitively priced, fully featured, expandable voice mail solution. Series 5 by CallWare (models 400, 800, and 1200) delivers a network-enabled voice mail system that includes a path for migration to an advanced, fully featured Computer Telephone Integration (CTI) solution (including visual voice mail, e-mail integration, fax integration and Internet connectivity). CallWare systems can run on 90 percent of all networks. 

Benefits of Industrial-Strength Voice Mail

 Effective communication results in higher productivity and cost savings for all businesses. Series 5 by CallWare messaging solutions promote effective communications—whether from the office, hotel room, public phone or cellular phone to anywhere in the world. 

• Save Money-CallWare software systems are standards-based and are designed to work with your existing equipment. CallWare integrates with over 300 telephone systems so you won’t have to replace expensive hardware. You can even expand your storage space by purchasing any hard disk drive from any vendor - you are no longer locked into buying proprietary storage at high prices. 
• Save Time - CallWare’s feature-rich voice mail solution saves you valuable time. You can release information to individuals or groups quickly and easily, despite conflicting schedules or different time zones. 
• Increase Productivity - CallWare provides 24-hour/day messaging, so you never miss a call. If you are working on an important project, let your CallWare system answer your calls so you won’t be interrupted. You can even send future delivery messages to yourself or other employees as reminders of work that needs to be completed, appointments, etc. 
• Easy-to-Use - CallWare’s simple options menus allow even first-time users to navigate the messaging system with ease. With CallWare, you can press a single button to record a response to a message from another user. 
• Confidential and Secure - Your incoming messages come to your box, not through a general area or through a receptionist where they can be lost or sent to the wrong person. Confidential messages remain private. You can even designate messages you record as confidential, so the message cannot be forwarded to another user. 

 Series 5 by CallWare offers users an intelligent path for entrance into computer telephony. Users no longer have to suffer through "forklift" upgrades. Series 5 offers seamless migration to CallWare's complete line of computer telephony products including unified messaging. Intenet connectivity and Internet server clustering. Users can upgrade to CallWare 5.3 for advanced computer telephony features with the addition of CallWare's migration path to computer telephony. as with other CallWare products, Seried 5 by CallWare is an open, standards-based solution that integrates with over 300 telephone systems. Series 5 by CallWare is the logical investment for businesses today!

Reliable and Secure Office Communications

 Uninterrupted communication is vital to the success of your business. Each CallWare system offers full redundancy (mirroring, duplexing, etc.), the highest-level system fault tolerance (SFT3), and top-level security to ensure continuous communication in your office. 

Series 5 by CallWare Advanced Features

 Series 5 by CallWare provides many advanced features, including: 

• Complete Auto Attendant (with six different time of day greetings) 
• Audiotext Boxes (with up to 500 choices for each box) 
• Q&A Boxes 
• Call Routing and Message Taking 
• Message Pause, Rewind and Fast-Forward 
• "0" to Operator or Personal Assistant 
• Directory Listings/Assistance 
• Distribution Lists 
• Special Delivery Options (future delivery, confidential, return receipt) 
• Message Notification to Telephone, Pager, Cellular Phone, etc. 
• Message Escalation 
• Eight Different Greetings per Mailbox (including busy or no answer) 
• Tenanting (integrates simultaneously with several switches) 
• Enhanced AMIS analog networking 

• Series 5 CTI Migration package -- Tap into the world of CTI with CallWare’s Series 5 CTI Migration Package. Software includes CallWare ViewPoint–visual voice mail on the PC that allows users to see and prioritize voice messages directly from the desktop. Users can also attach any incoming voice mail message to any e-mail message (Novell GroupWise, MS Exchange/Outlook, Lotus Notes, etc.). 
• CallWare FAX -- Gives users fax store-and-forward, fax back, fax-on-demand, broadcast fax and a fax viewer integrated with CallWare ViewPoint to send and receive fax messages directly from a desktop PC. 
• CallWare GroupWise 4.1 and GroupWise 5 Integration -- Users can access their CallWare voice messages while in their GroupWise Universal Mail Box. 
• CallWare ViewPoint Internet Access -- Users can retrieve their voice mail remotely with a PC or laptop through the Internet. 
• CallWare Server Clustering Module -- Businesses can send and receive voice mail to and from multiple locations through the Internet rather than paying for the costs of long distance calls. 

 To succeed in today’s business world, you must constantly be in touch with your clients, employees, investors and partners. But the #1 communications tool—the telephone—allows you to establish a live connection only 24 percent of the time. So, how do you remain on top of it all? Take control of your communications with CallWare’s award-winning voice mail solution. 

• Save Money -- Don’t buy expensive equipment! CallWare integrates with most telephone systems so you won’t have to replace your existing hardware. CallWare’s open architecture ensures easy and affordable upgrades. Your voice mail system will never become obsolete. 
• Increase Office Productivity -- CallWare allows your company to process more incoming calls. Messages are sent directly to specific users and are always 100 percent accurate. 
• Save Time -- Send the same message to large groups of people with CallWare’s distribution lists. You can even reply to in-house messages with a single keystroke. 
• Stay in Touch -- Voice mail is a quick and easy way to send and receive information despite conflicting schedules or time zones. You can leave and retrieve messages from any touchtone telephone at any time. 
• Stay in Control -- With CallWare, you control how you send messages (urgent, future delivery, confidential, or return receipt) and how you are notified of messages (via pager, cellular phone or home phone). You can even arrange to have messages escalated to other personnel if they are not retrieved in a timely manner. 

 CallWare’s easy-to-use administration screens are both intuitive and user friendly. Designed with a Windows 95 look and feel, these screens allow quicker and more dynamic interaction than traditional menu-driven administration screens. CallWare’s object-oriented interface allows administrators to be more productive. See port status or box status displayed graphically. Right click for options. System administration has never been more simple. Administration features include: 

• Local administration 
• Supervised and blind transfers 
• Busy/no answer monitoring 
• Box reset/clear 
• Adjustable deleted message archives 
• Port volume/speed adjustments 
• Voice mail tutorial for new mailbox owners 
• Account code classification 

System Features 

• 2 to 48 port capacity 
• Over 300,000 storage hours 
• 10 to 10,000 mailboxes 
• Greeting prompt override 
• Tenant servicing 

• Multiple automated attendants 
• Single digit call routing 
• Multiple digit call routing (up to 10 digits based upon caller input) 
• Multilevel audio menus (up to 10,000 levels deep) 
• Directory search and assistance 
• UCD (uniform call distribution) 
• Default or "0" key to operator 
• Multiple operator destinations (6 schedules per day/port) 
• Time out and error transfers 
• Multiple time of day greetings (6 schedules per day/port) 
• Remote programmable greetings 
• Port-specific greetings 

• Adjustable call transfer options 
• Multiple operator definitions 
• Information bulletin board boxes: 
• Unlimited levels 
• Single/multiple digit options 
• Up to 100 options per box 
• Information replay and wait 
• Transfer to operator 
• Change caller options and box information remotely 

• Four notification schedules per box 
• User controlled "on," "off," and "change to" notification 
• Message escalation to another box 
• Message notification to pager and telephone (home, cellular or specified) 
• Message waiting indicator light 
• Programmable schedules per box 
• Activated days of the week 
• Activated times of the day 
• Start, end and delay attempts 
• Number of attempts and retry attempts 
• Message notification threshold 

• Multiple greetings per box 
• Personal operator definitions 
• Call screening 
• Passcode security for user access (1 to 8 digits) 
• Maximum messages per box of 255 
• Message forwarding and routing 
• Message handling controls (rewind, fast forward, pause and play) 
• Record, review, re-record and append to messages 
• Skip or scroll to next message 
• Message playback LIFO or FIFO 
• Message addressing options: 
• Confidential delivery 
• Future delivery 
• Priority delivery 
• Return receipt requested 
• Message save 
• Multiple mailbox distribution list delivery 
• User controlled distribution list (99 per box, personal or global list) 

• Multiple questions per box 
• Multiple responses 
• DTMF tones 
• Analog voice 
• Mixture of DTMF and voice 

• In-band integration 
• Serial integration

• Built-in hardware and software diagnostics 

 Ponetastic is designed for people whose primary work tools include the telephone and the computer. Phonetastic has it's application in the Call Centre, environment. It's power to service Consulting Firms, Distribution (Transport and Delivery) Financial Institutions, Government Services, Help Desk, Home Business, Insurance Inquiries, Legal, Manufacturing, Medical, Travel Agency telephone activities. How can this be done? How to find out more?!!! 

 TAPI applications are taking off. But you're not convinced they'll integrate with your phone system. Or maybe you're thinking hardware requirements will restrict your TAPI application. Well, think again. CallWare Technologies has developed TAPIware and TAPIserve -- two products that will change the way you look at TAPI application development and telephone system integration. 

CallWare's TAPIware integrates TAPI applications with over 300 telephone systems -- including Lucent, Mitel, Sprint, Tadiran, Nortel, Siemens, and others. TAPIserve is the industry's first and only server to integrate TAPI applications with Computer Supported Telephony Application (CSTA) telephone systems on NetWare. Together, these products integrate TAPI applications with existing telephone systems while eliminating the need for additional hardware at the desktop.

 Why CallWare?

 TAPI has become the widely-accepted desktop API for telephony, resulting in an immediate need for telephone systems to integrate with TAPI applications. However, integrating these applications without CallWare products typically involves time and expense. 

One by one, TAPI cards must be inserted into every desktop PC and physically connected to a phone. Or, special TAPI-enabled telephone sets must be purchased and installed. Either way, the process is cumbersome and costly. But thanks to CallWare there's a far better way to integrate. 

A Better Way to Integrate

 Through in-band proprietary, serial, and SMDI integration, CallWare's TAPIware integrates TAPI applications with over 300 telephone systems. And by using TSAPI drivers running on NetWare servers, TAPIserve enables TAPI applications to work with CSTA-compliant telephone systems. Utilizing CallWare products means you're no longer limited to TAPI events supported by low-level TAPI cards. Our integration offers both basic and advanced call control features: 

Basic Call Control Features Through TAPIware 

• Make a call (includes outdialing features) 
• Receive/answer a call (includes auto attendant) 
• Send a call to voice mail 

• Make a call (includes outdialing features) 
• Receive/answer a call (includes auto attendant) 
• Send a call to voice mail 
• Hang-up 
• Call progress reports 
• Conference a call 
• Transfer a call 
• Third-party call control (monitor and control many devices and calls) 

 CallWare's TAPI integration provides a logical connection between applications running on a PC and a telephone extension by translating TAPI commands into CallWare API's. This allows TAPI applications to take advantage of a networked environment and eliminates the need for hardware at every desktop running a TAPI application. 

Even better, CallWare solutions are affordable. Hardware for TAPI integration at the desktop can cost $450- $950 per desktop. But with CallWare's software solutions, the only hardware required for basic call control is a voice board at the server. CallWare's TAPIserve allows advanced call control with no additional hardware requirements. So TAPI applications can be integrated with almost any telephone system -- and users won't have to abandon their investments in order to be TAPI compliant. 

Questions? Contact PSCS

Tap Into These TAPI Advantages

 CallWare's TAPI integrations provide many benefits for developers, switch vendors and TAPI application users: 

Tremendous cost savings. There's no need to buy expensive hardware. 

No special TAPI peripherals required. Regular telephones may be used. 

Greater Computer Telephone Integration (CTI) functionality. Get advanced third-party control. 

Network TAPI applications. No major switch modifications or driver changes required. Integrates with existing telephone systems. CallWare leverages the investments companies have already made -- and by doing so, expands the market for TAPI applications. 

If you are a telephone system vendor, add CallWare's TAPI solutions to your systems. CallWare offers greater integration capabilities -- and that means greater value for your clients.